Frequently Asked Questions
Find answers to common questions about our curated beauty selection
How do you select the products for your collection?
Every product on VIOLET GREY must pass the 'Violet Code'—a rigorous testing process by our community of elite makeup artists, dermatologists, and stylists to ensure industry-leading performance.
Are your products authentic?
Yes, we are an authorized retailer for every brand we carry. All products are sourced directly from the manufacturers to guarantee authenticity and freshness.
Can I get a consultation for my skincare routine?
Absolutely. Our beauty curators are available via email or chat to provide personalized recommendations based on your specific skin concerns and goals.
Do you offer samples with orders?
We include a curated selection of luxury samples with every qualifying order, allowing you to discover new favorites from our exclusive edit.
Is your packaging sustainable?
We prioritize elegance and ethics. Our signature violet boxes are recyclable, and we use minimal, eco-friendly filler to protect your beauty essentials during transit.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.